Privacy Policy

Last updated: March 06, 2026.

Click Shire (“Click Shire”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with Click Shire. This Privacy Policy explains what data Click Shire collects, how Click Shire uses it, and the choices available to you.

1) Who this policy applies to

This policy applies to anyone who visits the Click Shire website, contacts Click Shire, registers as an installer, or submits information through Click Shire forms, landing pages, or communications.

2) Information Click Shire collects

Click Shire may collect the following types of information:

Installer information (business users)

• Company name, trading name, and business contact details
• Name of a main contact person (if provided)
• Phone number and business address
• Service areas (postcodes/regions) and services offered
• Business identifiers you choose to provide (e.g., accreditation details)

Customer enquiry information (household enquiries received by Click Shire)

• Contact details provided by the customer (such as name, phone number, postcode/address)
• Basic property and eligibility-related information provided by the customer
• Requested home upgrade category (e.g., solar, heating, insulation)

Technical and usage data

• IP address, browser type, device type, pages visited, and general website usage patterns
• Cookie data (see Cookies section below)
• Click Shire does not intentionally collect special category data (such as health information) unless it is voluntarily provided and necessary for a specific purpose.

3) How Click Shire uses information

• Click Shire uses information to:
• Operate and improve the Click Shire website and services
• Respond to enquiries and support requests
• Verify installer registrations and confirm service coverage areas
• Discuss and agree lead allocation arrangements with installers
• Allocate enquiries to installers according to location and service type
• Maintain internal records, reporting, quality checks, and service improvement
• Prevent fraud, misuse, or security issues
• Meet legal, regulatory, or compliance obligations

4) Legal basis for processing (UK GDPR)

Click Shire processes personal data under one or more of these lawful bases:

• Legitimate interests: running Click Shire’s platform, matching enquiries to installers, preventing fraud, improving services
• Contract / steps before a contract: where Click Shire is taking steps to provide services to installers or respond to enquiries
• Consent: where required for specific marketing or non-essential cookies
• Legal obligation: where Click Shire must keep records or respond to legal/regulatory requirements

5) How Click Shire shares information

Click Shire may share information only when necessary, including:

• With installers in the Click Shire network to allocate enquiries based on service area and services offered
• With service providers who support Click Shire operations (e.g., hosting, analytics, communications tools)
• With regulators, law enforcement, or legal advisors where required by law or to protect Click Shire rights and users

Click Shire does not sell personal data as a standalone product. Information is shared for the purpose of connecting relevant enquiries with registered installers.

6) Data retention

Click Shire keeps personal information only as long as necessary for the purposes described in this policy, including:

• providing services
• maintaining records and audit trails
• resolving disputes
• meeting legal requirements

Retention periods may vary depending on the type of data and the purpose for which it is held.

7) Cookies and analytics

Click Shire may use cookies and similar technologies to:

• enable core site functionality
• understand how visitors use the website
• improve performance and user experience

Where required, Click Shire will request consent for non-essential cookies. You can control cookies through your browser settings.

8) Security

Click Shire uses appropriate technical and organisational measures to protect data against unauthorised access, loss, misuse, or alteration. While no online system can be guaranteed 100% secure, Click Shire works to keep information protected using reasonable security practices.

9) Your rights (UK GDPR)

You may have the right to:

• request access to personal data Click Shire holds about you
• request correction of inaccurate information
• request deletion of data (where applicable)
• object to or restrict certain processing
• request data portability
• withdraw consent (where processing is based on consent)

To exercise these rights, contact Click Shire using the details below.

10) Third-party links

The Click Shire website may contain links to third-party websites. Click Shire is not responsible for the privacy practices of third parties. Always review the privacy policy of any website you visit.

11) Changes to this policy

Click Shire may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last updated” date.

12) Contact Click Shire

If you have questions about this Privacy Policy or want to make a privacy request, contact Click Shire:

• Phone: +44 7368 893758
• Website: https://clickshire.co.uk/
• Address: 87 Manningham Ln, Bradford BD1 3BN